Return & Refund Policy
At Mosarraf Hossain Building Materials Trading, we aim to provide our customers with high-quality products and reliable service. If you are not fully satisfied with your purchase, please review our return and refund policy below.
✅ Return Policy
- Eligibility for Return:
Products can be returned within 3 days from the date of delivery, only if they are unused, unopened, and in original packaging. - Non-Returnable Items:
- Custom-cut or made-to-order items
- Damaged products caused by misuse or mishandling
- Cement, sand, aggregates, or perishable goods once delivered
- Condition for Return:
Products must be in saleable condition, with no signs of wear, damage, or alteration. - Return Process:
To initiate a return, please contact our support team with the invoice and reason for return. Once approved, we will arrange pick-up or request that you deliver the items back to our warehouse.
💰 Refund Policy
- Refund Method:
Once the returned items are received and inspected, a refund will be issued via the original payment method (bank transfer, cash, etc.). - Refund Timeline:
Please allow 5–7 business days after return approval for the refund to reflect in your account. - Partial Refunds:
In some cases (e.g., damaged packaging or incomplete returns), a partial refund may be issued.
⚠️ Important Notes
- Return shipping charges (if applicable) are the responsibility of the customer unless the return is due to our error (wrong item, damaged delivery, etc.).
- No refunds or exchanges will be accepted without a valid invoice or delivery note.
📞 Need Help?
For any questions regarding your return or refund, please contact us:
📧 Email: mosarrafhossain840@info@yourdomain.com
📞 Phone: +971-566116356